Refund policy

Torini 30-Day Money-Back Guarantee

At Torini, we want you to be completely satisfied with your purchase. That's why we offer a 30-Day Money-Back Guarantee on eligible items purchased directly from our website.

If you are not satisfied with your order for any reason, you may request a return and refund within 30 days of receiving your item, subject to the terms outlined below.

Eligibility for Returns

To qualify for a return and refund:

The return request must be made within 30 days of delivery.
The item must be returned in its original condition, unworn, unused, and free from damage.
All original packaging, certificates, tags, and accompanying materials must be included.
Proof of purchase (such as an order confirmation or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or faulty:

Gift cards
Items marked as final sale or non-refundable

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photographs showing the damage or defect

Where appropriate, we may offer a replacement, repair, store credit, or full refund.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty or defective;
The wrong item was shipped; or
The return is required due to our error.

We recommend using a tracked and insured shipping service, as Torini cannot be responsible for returns lost or damaged during transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to a fault, defect, or error on our part.

International Orders

Torini proudly ships worldwide.

For international returns:

Customers are responsible for any return shipping costs, customs fees, duties, taxes, or import charges associated with the return unless the item is faulty.
Any customs charges incurred by Torini due to an international return may be deducted from the refund where permitted by law.

UK & EU Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including your rights under UK consumer legislation and any mandatory rights available in your country of residence.